DEVELOP

INNOVATE

IMPLEMENT

SERVICES TO POWER YOUR ENTERPRISE

Hedzup Consulting Limited.

Broadrayne Farm, Grasmere, Ambleside, Cumbria. LA22 9RU. United Kingdom  | Registered Number: 6448781. Registered in England & Wales

OUR CONSULTANTS

Dave Keighley - Director

Dave has over 30 years experience within the Telecommunications sector, combining technical expertise with executive maturity in a number of Board-level roles in blue chip organisations.

Results-oriented and customer-focused, Dave has a successful track record of increasing turnover, driving profit growth, and improving operational effectiveness.  He has led multiple organisations through development, transition and transformational change.  Effective at articulating the urgency for change, sharing the vision and engaging employees in all transitional phases, Dave has an impressive record of Programme Delivery across complex matrix models, and in leading large geographically dispersed operational teams.

Specialties

P&L and Operations Leadership – Reorganisations - Corporate Culture Change - Mergers & Acquisitions - Productivity & Efficiency Improvement - Programme Leadership - Customer Service & Satisfaction - Union Relations & Negotiations – Outsourcing - New Product Launch - Team Mentoring, Coaching & Collaboration - Employee Satisfaction - Lean Six Sigma Principles

Steve Dubois - Associate Director

For over 20 years Steve has worked with Telecommunications organisations to solve their problems and realise opportunities.  He has led operations, facilitated cross-functional teams and managed strategic projects and programmes to make successful change happen.

In recent years, Steve has helped Virgin Media deliver significant improvements in operational performance and customer service in areas such as self installation, business provisioning and fault handling.  

The majority of these improvements have come through programme managing the tactical application of Lean and 6 Sigma principles, tools & techniques; mapping the "as-is" operating model, defining a "to be" future state and developing a transformation road map, with prioritised areas of focus to manage the transition.

As well as his extensive experience of operational improvement and customer journeys, Steve has a strong analytical background in forecasting, capacity planning, resource modelling, reporting & analysis and budgetary control.